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  • How should MD Oxide be stored?
    Store in original closed container in a cool, dry place away from heat and open flame. Do not allow product to become overheated in storage. Avoid prolonged storage temperature above 40 degrees Celsius or 90 degrees Fahrenheit. This may cause increased degradation of the product, which will decrease the product effectiveness.
  • What types of organisms is steam effective against?
    The high temperature of steam kills many types of bacteria, viruses, and fungi. Steam cleaning is particularly effective in killing common household germs like E. coli, salmonella, and staphylococcus. Bacteria and germs normally grow with conditions at moderate temperatures; however, exposing them to high heat can denature proteins and enzymes essentials for their survival.
  • What is the difference between a cleaner and a disinfectant?
    Cleaners are not registered with the EPA and cannot make public health claims on their label such as killing germs or having any antimicrobial action.
  • Is steam cleaning considered a deeper clean?
    Combination of steam over 212 degrees Fahrenheit and pressure allows for deep penetration into porous surfaces such as carpets or tile grout lines. This is what we consider a deeper clean.
  • Does steam sanitize?
    Steam cleaning can effectively sanitize surfaces when used correctly.
  • Is steam safe to use for chemical clean up or the removing of unknown substances?
    It is important to note, steam should not be used with any substance that is flammable. Since you are using a high temperature outlet of water that is turned to steam it is better to stay away completely from any flammable substances. If you are not sure, do not use on that surface or area.
  • Can I mix MD Oxide with other chemicals?
    Do NOT use MD Oxide in combination with any chemicals specially strong acids.
  • What does it mean that a disinfectant product is "green"?
    The United States Environmental Protection Agency (EPA) is currently reviewing the way third parties will be able to carry "green" claims on all disinfectant labels. EPA policy at this point does not allow "green" claims to be placed directly on any disinfectant product's label. While MD Oxide is mild on skin, hard surfaces, and fabric, and will certainly quality for "green status" when the designation is allowed, we cannot advertise this claim until it is permitted by the EPA. MD Oxide is also a powerful disinfectant able to kill some of the toughest and most resistant forms of bacteria and mold. The chemical composition of MD Oxide is such that it has minimal impact on the environment and contains no ozone harming volatile compounds (VOC).
  • Does steam kill everything?
    While steam cleaning can eliminate many pathogens, it may not completely sterilize surfaces or remove all types of contaminants. Some heat-resistant bacteria and spores may survive steam cleaning.
  • What types of surfaces can I use the steam cleaner on and what types of places is steam cleaning appropriate?
    Steam cleaning is appropriate for all industries including residential. Some examples are: hospital-medical, schools, office buildings and residential homes. Really, anywhere that desires a higher level of sanitation and cleanliness. Steam cleaning can be used on a variety of surfaces including floors, carpets, concrete, upholstery, restroom equipment such as shower areas, toilets, sinks, grout lines, beds (excellent at killing bed bugs), kitchen areas such as tables, counter tops, etc.
  • What is the best temperature to kill germs?
    It is important to use steam cleaners that reach a temperature of at least 212 degrees Fahrenheit (100 degrees Celsius) to ensure proper sanitization, our steam cleaner goes as high as 360 degrees Fahrenheit.
  • I read that MD Oxide is used in schools and hospitals, but can I use MD Oxide at home?
    Yes. MD Oxide is an excellent disinfectant to use in homes. Some of the best places to use MD Oxide at home are in musty basements, in bathrooms where mildew has accumulated (or on surfaces to protect against mold and mildew), and in the kitchen to keep food-contact surfaces clean. MD Oxide has also been tested on carpets and can be used around the house to sanitize carpets.
  • What are the advantages of using sprayers and foggers to disperse MD Oxide?
    The quickest way to disinfect a hospital room, an entire basement, or a school gym is by using a fogger or electrostatic sprayer that can create a fine mist to treat objects, walls, floors, and ceilings in a matter of just a few minutes. Electrostatic sprayers and foggers can dramatically cut the time to disinfect large areas. MD Oxide is one of the few disinfectants that can be dispersered in this manner because MD Oxide is non-corrosive to treated surfaces and objects.
  • What is a Sanitizer?
    A substance, or mixture of substances, intended to reduce the number of microorganisms or inanimate surfaces or in water or air (FIFRA; 4(i)(4)(C)(i)).
  • How long does it take to steam clean and how long does the effect last?
    After steam cleaning an area regular maintenance and proper cleaning techniques are necessary to maintain a sanitized environment. We recommend using MDOxide cleaning products during the steaming process and afterwards in your efforts for providing a clean environment.
  • Is MD Oxide septic tank safe?
    Yes, MD Oxide is safe for use with septic tanks.
  • Is steam safe for all surfaces then?
    It is important to note that steam cleaning may not be suitable for all surfaces. Delicate materials or surfaces sensitive to moisture should be avoided to prevent damage. Additionally, some stains or substances may require specialized treatments or solvents that are not compatible with steam cleaning. It is always advisable to check the manufacturer's instructions and recommendations before using a steam cleaner on any surface.
  • Does MD Oxide contain VOCs?
    No. MD Oxide does not contain volatile organic compounds.
  • What is the difference between a 'food-contact sanitizer' and a 'non-food-contact sanitizer?
    A food-contact sanitizer, at a minimum, reduces the level of Staphylococcus aureus and Escherichia coli by 99.999% on food contact surface within one minute. A potable water rise is not allowed after sanitation of a food-contact surface. A non-food-contact sanitizer, at a minimum, reduces the level of Staphylococcus aureus and Klebsiella pneumoniae or Enterobacteraerogenes by 99.9% on non-food contact surfaces within 5 minutes.
  • Can I clean and disinfect at the same time?
    In some cases, you can clean and disinfect at the same time, but this depends on how dirty the surfaces you are cleaning/disinfecting are--the dirtier the surface the less effective the disinfectant. Disinfectants need to contact the area to disinfect and cannot do this effectively with a barrier of dirt or grime in the way. Once the dirt has been wiped away the disinfectant can get to work. Under lightly soiled conditions, you can clean and disinfect in the same step with just MD Oxide. (NOTE: EPT requires all disinfectants carry the following label direction: "For heavily soiled areas, a pre-cleaning step is required.")
  • With so many disinfectants and mold removers on the market, whey should I choose MD Oxide?
    The easiest way to answer this question is simply, not all disinfectants are created equal. When evaluating and comparing disinfectant products, take a close look at their core ingredients.
  • What does "no rinse required on food contact surface" mean?
    "No rinse required on food contact surfaces" is a safety rating giving by NSF International (previously the National Sanitation Foundation). The NSF testing guidelines are a continuation of the USDA product approval and listing program, including the FDA 21. MD Oxide is rate "no rise required on food contact surfaces" category D2, meaning Vital Oxide is approved for use in commercial or residential kitchens to control bacteria, viruses, and mold without the need to wash/rinse the area with water after MD Oxide is applied.
  • What is a Hospital Disinfectant?
    As part of the EPA registration process, disinfectant products are put through rigorous testing to prove their efficacy and measure toxicity. The EPA registers three types of disinfectants: Limited, General, and Hospital. All three disinfectants destroy or irreversibly inactivate certain microorganisms on hard, inanimate surfaces and objects. You can determine a "limited," "general," or "hospital" disinfectant by the microorganisms listed on the label. Limited must be supported by efficacy testing against either Salmonella cholerasuis or Staphylococcus aureus. Limited disinfectants are found mostly in household use. General must be supported by efficacy testing against both Salmonella cholerasuis and Staphylococcus aureus. General disinfectants are used in commercial areas. Hospital must be supported by AOAC Use Dilution or AOAC Germicidal Spray efficacy testing against Staphylococcus aureus, Salmonella cholerasuis and Pseudomonas aeruginosa. The bacteria Pseudomonas aeruginosa hides behind biofilm and is difficult to eliminate. Killing this bacterium is required for "Hospital Disinfectant". Also, as part of this evaluation process, products are assigned to a toxicity category: The categories range from category 1 (highly toxic) to category 4 (no exposure warnings required on the label). MD Oxide received an EPA category 4 rating for all exposure routes with the exception of mild eye irritation.
  • Does MD Oxide discolor fabrics?
    In some cases, MD Oxide can discolor certain fabrics including cotton clothing. It is recommended to always test for color fastness in a small inconspicuous spot before treating the entire article. In one instance we had a report of a child's clothing being discolored after sitting in a school bus seat that was sprayed with MD Oxide. In this case, the seats were not allowed to completely dry before being occupied. In the process of multiple applications in a short time period a buildup of MD Oxide can also contribute to discoloration especially if the seats were previously treated with bleach. This is easily addressed by a spray and wipe step to remove build up product.
  • Is chlorine dioxide (Cl02) some kind of bleach?
    No. While chlorine dioxide has chlorine in its name, its chemistry is very different from the corrosive chemistry of chlorine bleach. The primary differences are that chlorine dioxide is less caustic, safer, and gentler than bleach and many other antiseptics and antimicrobials, plus it remains effective under organic load. Further, chlorine bleach produces harmful by-products to the environment, including trihalomethanes (THM) and haloacetic acids (HAAS). MD Oxide breaks down to a simple salt, producing no harmful by-products.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How can I get in touch with your customer support team?
    You can reach our customer support through the chat box, email address, or phone number. Our contact details can be found on the "Contact Us" page.
  • How to place an order for disinfection products on your website?
    You can go through our online store via the website or our own personal app which is available for download in the IOS appstore
  • What is the shipping process for online orders, and how long does it typically take to receive my products?
    Your products will be labeled and packaged through our warehouse in St. Louis Missouri. Shipments can range from "1 - 4 weeks" depending on where the product is shipping to.
  • What payment methods do you accept for online orders?
    Accepted payment methods are..... Credit/Debit card through our online store or app..
  • Do you offer international shipping for customers outside of your home country?
    Yes, we currently ship internationally.
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